http://humaneia.com What are we if we are not humane? Thu, 15 May 2008 10:46:36 +0000 http://backend.userland.com/rss092 en After the turbulence of the last couple of days - where I was disappointed at a moo.com interaction failure and their support response,  I am very pleased to announce that moo.com is now my friend. One of their supervisory folk got back to me and apologised, advised of a refund ... http://humaneia.com/2008/05/15/moocom-is-now-my-friend/ UPDATE: This issue has now been resolved - please see moo.com is now my friend. Yes Internets, it is possible to compound an error. It is easy to do - and here is how: Infer that the customer is stealing from you (see moo.com: FAIL), then Deny that it is a problem. To be ... http://humaneia.com/2008/05/14/moocom-how-to-fail-worse/ UPDATE: This issue has now been resolved - please see moo.com is now my friend. Donna passed a moo.com discount voucher on to me - it came with her first set of MooCards in the mail today. It was intended to be given to a friend - so she gave it ... http://humaneia.com/2008/05/13/moocom-fail/ To try and combat post-lunch snoozing at last year's OzIA, I circulated a hotel pad with the following question on it:  What does GANTT stand for? Have a guess and pass it on. The answers were:  Get Another New Time Trap Good Architects Need Time Tables Girly Terrible Tablets Great Amebeous Nervewracked Thought Taker Gigantic Antisocial Nonsensical ... http://humaneia.com/2008/04/07/gantt-games-at-oz-ia/ Donna and I went on a roadtrip today with her daughter Amber to complete the family Christmas visits. Along the way we discussed the content for her revamped website, and with it, the business benefits of IA. Try as we might, we couldn't come up with anything better than "You ... http://humaneia.com/2007/12/31/is-ia-more-than-just-not-screwing-up/ The secret can now be revealed: Snoskred, Meg and I (and a team of very helpful moderators) have been working on the Aussie Bloggers Forum over the last couple of weeks. It has been an exciting time, with a lot of community-in-action networking (and a lot of hard work, including ... http://humaneia.com/2007/12/30/aussie-bloggers-forum-is-born/ Steve Collins wrote the following: Shawn Callahan of Anecdote argues that the need for the term knowledge worker is redundant now that technology is ubiquitous in the developed world and that almost every worker trades in knowledge of some sort. He sees its use as a way to discriminate between identified ... http://humaneia.com/2007/12/29/knowledge-worker-redundant-concept-through-ubiquosity-or-elitism/ Insanity took me a couple of months ago and I've been a Dodo customer (of sorts) ever since. I say "of sorts" because they haven't provided me with much of any kind of service yet, and they haven't billed me so I haven't paid them. It's a funny relationship. Dodo has ... http://humaneia.com/2007/12/26/dodo-information-silos-in-actioninaction/ The tale can now be told. Wikipedia defines the Dunning-Kruger effect as: The Dunning-Kruger effect is the phenomenon wherein people who have little knowledge think that they know more than others who have much more knowledge. The phenomenon was demonstrated in a series of experiments performed by Justin Kruger and David Dunning, then ... http://humaneia.com/2007/12/20/when-collaborative-interface-design-goes-wrong/ WebBlast Canberra 2007 took place on 12 December 2007. The success of the evening was a credit to the organisational skills of co-convenor Gavin Dispain. This is the second time that he and I (and a lot of volunteers) have got together to make an end-of-year social occasion that is open ... http://humaneia.com/2007/12/16/webblast-canberra-2007-yes-it-was-a-blast/